Trust is the True Infrastructure of Local Government

Matthew Johnson

Town Manager of Jamestown, North Carolina

"Trust is the True Infrastructure of Local Government"

Trust is one of those words that gets used easily in public life. We rely on it, assume it exists, and rarely think about it until it’s tested. This week’s Community Catalysts episode explores that moment.

My guest, Matthew Johnson, Town Manager of Jamestown, North Carolina, reflects candidly on experiences that shaped his understanding of public trust. From an early misstep in a rezoning meeting to navigating misinformation, leadership turnover, and a once-in-a-generation development, Matthew shares what it means to lead when decisions feel personal and stakes are high.

He describes trust as the true infrastructure of local government. Roads and systems matter, but trust determines whether anything else holds. Built slowly and tested often, it must be maintained conversation by conversation.

What stands out most is Matthew’s steadiness. His commitment to curiosity over defensiveness. His belief that how leaders show up still matters, even when outcomes remain uncertain.

If your work carries public responsibility, this conversation is worth your time.

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An Invitation to Share Your Leadership Story

Community Catalysts is built on the belief that some of the most valuable leadership insights are earned quietly, through real service in real communities.

If you serve in a civic leadership role—and you’d be open to sharing hard-won lessons from your own experience—I invite you to consider being a guest on a future episode.

You can learn more and volunteer by completing a brief guest questionnaire at:www.CatalystGuest.us 

Every submission is reviewed personally. Your story may help another leader see their own work more clearly, or feel less alone in the responsibilities they carry.

Thank you for the work you do—and for considering this invitation.